Maryland Lottery and Gaming Control Agency
1800 Washington Blvd., Suite 330
Baltimore, MD 21230
410-230-8800
Media Inquiries & Public Information Act Requests
Seth Elkin
410-230-8816
seth.elkin@maryland.gov
Licensing
Casino Licensing and Background Investigation Division
Gaming.Services@maryland.gov
Compliance
Phone: 410-230-8883
Maryland Lottery and Gaming Control Commission
Phone: 410-230-8790
Office of the Attorney General
Phone: 410-230-8780
Responsible Gambling
Voluntary Exclusion Program inquiries: 410-230-8798
24-hour confidential helpline: 1-800-GAMBLER (1-800-426-2537)
Casino / Sports Wagering / Gaming Regulatory Complaints
The MLGCA’s Gaming Division accepts complaints regarding regulatory matters involving casinos, sports wagering, online fantasy competitions, the Instant Ticket Lottery Machine (ITLM) program available at eligible veterans’ halls, and electronic instant bingo facilities in Anne Arundel and Calvert Counties.
Complaints or concerns regarding customer service matters (including player’s club accounts, sports wagering accounts, deposits, withdrawals and promotional offers or credits) should be addressed directly to the management of the appropriate casino, facility or sportsbook/fantasy competition operator.
To submit a complaint regarding regulatory matters, click here.