Casino / Sports Wagering Complaint Form

The Maryland Lottery and Gaming Control Agency (MLGCA) is responsible for regulatory oversight of casino gaming, sports wagering, fantasy sports, Instant Ticket Lottery Machines (ITLMs) and skills-based amusement devices. The MLGCA takes all complaints seriously, however, please note that we are not able to resolve routine customer service matters. Before submitting a complaint, we recommend that you seek a resolution by contacting the management of the gaming business involved in the incident. The form below should be submitted within 30 business days of the incident.


    Has a complaint been previously submitted to a licensed gaming faciltiy about this incident or dispute?


    If applicable, please provide the following information: