The Maryland Lottery and Gaming Control Agency (MLGCA) is responsible for regulatory oversight of casino gaming, sports wagering, fantasy sports, Instant Ticket Lottery Machines (ITLMs) and skills-based amusement devices. The MLGCA takes all complaints seriously, however, please note that we are not able to resolve routine customer service matters. Before submitting a complaint, we recommend that you seek a resolution by contacting the management of the gaming business involved in the incident. The form below should be submitted within 30 business days of the incident.